Initial Assessment and Quote Fees
The initial assessment fee is applicable to all repairs in order to assess the faults and perform necessary tests so that a rough repair estimate can be given if possible (unless the unit is covered under warranty). This fee is payable upfront and the equipment will not be assessed until payment is made. If an accurate appraisal is required (for insurance purposes), the quote fee of is applicable which is also payable upfront.
AV Team Warranty and Warranty Repairs
There is a standard 90 days warranty on only the work that we do.
For warranty repairs, please be advised that there is an assessment fee that will be charged to the client if the equipment is not within the warranty terms and conditions due to:
- Warranty periods
- Misuse of the appliance
- No fault found
- If the product distributor deems the fault of the equipment not covered under warranty
Collection of goods
If goods are not collected, adequate contact or response is made within 90 days of notice, the client authorises AV Team to dispose of or sell the appliances to recuperate the repair costs. Further, the client releases AV Team from any liability arising out of or connected with the disposal whether by negligence or otherwise.
Store Data and Repair Information
During the process of repair, some or all your stored data may be lost. Please ensure that you have saved this data elsewhere prior to bringing the equipment to AV Team.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. If this is the case a representative from AV Team will call the client for approval. Refurbished parts may also be used to repair the goods.
In some cases, AV Team may arrange for the return of customer equipment on the customer’s behalf, at the customer’s or AV Team’s expense, with a carrier selected by AV Team.
AV Team will return any such equipment using packaging materials supplied by the customer and accepts no responsibility for the suitability of those materials. Any additional packaging supplied by AV Team will be at the cost of the customer. AV Team accepts no responsibility for any loss or damage suffered by the customers, however caused, including but not limited to the negligence of AV Team, its employees or agents or carrier engaged on behalf of the customer, in relation to the return of the products to the customer. AV Team recommends that the customer arrange for its own insurance for the return of equipment.
Common personal data collected from our clients: names, phone numbers, email address and physical/billing address. For warranty purposes we collect the proof of purchase for the faulty equipment.
AV Team collects, stores and discloses your personal information where it is reasonably necessary for the following purposes:
- Accounting, billing and other administrative purposes.
- Your company/business staff in the form of emails, phone calls or in person.
- Any other legal requirements
Storage of data is located on manager.io cloud accounting software, and all proof-of-purchase/invoices including scans/photos are located on AV Team’s Microsoft OneDrive.
For other brands please contact them directly for their policies when booking in the repair.
- We haven informed you of our data collection and storage.
- We will not give out your personal information only for the purposes stated above and only when necessary.
- We have insured that your data is safely stored but we will not be liable for any stolen data or cyber-attacks.
If you do not agree with this policy, please do not disclose your personal information to us and/or contact us immediately.